POLICIES

Current gift card sales are available for purchase during lobby hours Wednesday-Friday 9:30am -3:00 pm.  

They are for salt room sessions only. 

*IMPORTANT Any outstanding Serendipity Massage & Skin Spa Gift Cards:  expire 3/31/2027  

These are with Liane, who owns Serendipity and has gone part time.  Your gift card must present at the time of check out or you will be asked to pay an alternative way.  We can research a misplaced E-gift card only with 72 hours' notice.  Please email saltnskin@gmail.com if you need assistance recovering your E-gift card.  If lost your plastic gift card, we treat those as cash and can’t help you.

Beauty by Jackie will offer packages, please contact us by phone for more details.

Serendipity (Liane) is no longer taking new clients but will honor gift cards from Serendipity until March 2027.  This email notice was sent out November 2025. 

Starting October 1, 2024, all guests will need to have a credit card on file to book an appointment and agree to our policies regarding appointments and no shows. 

We respect your time, and ask you to respect our time.  As a small business and good business practice in general, please provide a full 24-hour cancellation notice, or you will be charged up to 50% of your services.  You can cancel online up to 24 hours before your start time.

If you cancel less than 24 hours you will be charged up to 50% of your scheduled services if no one is on the wait list.

No-shows will be charged 100%. 

Your account will be locked until payment is made if your card declines. 

All customers are required to have a credit card (not gift card) on file to book an appointment.  If you text or message us for an appointment and do not have a card on file, we will ask that you call us when you can with that information to secure your appointment time.  If you do not wish to put a card on file, you will need to make arrangements to pay for your appointment in advance. Your credit card holds your appointment; it is not charged unless you cancel less than 24 hours or do not show up.