POLICIES

We proudly participate in SpaFinder gift cards! While we do not personally sell gift cards, SpaFinder is our trusted third-party gift card provider. We gladly accept SpaFinder gift cards for services.

SpaFinder gift cards can be purchased at Kroger, many local drugstores, or online. For a quick and easy gift, simply click the link below to purchase an eGift Card and send the gift of relaxation!

If you still have a Salt N Skin or Serendipity gift card, it may be used toward services, salt room sessions, boutique purchases, or skincare products.

Please note that all Serendipity gift cards expire April 1, 2027, as communicated in our November 2026 email. We encourage you to use any remaining gift card balances before the expiration date.

Starting October 1, 2024, all guests will need to have a credit card on file to book an appointment and agree to our policies regarding appointments and no shows. 

We respect your time, and ask you to respect our time.  As a small business and good business practice in general, please provide a full 24-hour cancellation notice, or you will be charged up to 50% of your services.  You can cancel online up to 24 hours before your start time.

If you cancel less than 24 hours you will be charged up to 50% of your scheduled services if no one is on the wait list.

No-shows will be charged 100%. 

Your account will be locked until payment is made if your card declines. 

All customers are required to have a credit card (not gift card) on file to book an appointment.  If you text or message us for an appointment and do not have a card on file, we will ask that you call us when you can with that information to secure your appointment time.  If you do not wish to put a card on file, you will need to make arrangements to pay for your appointment in advance. Your credit card holds your appointment; it is not charged unless you cancel less than 24 hours or do not show up.